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Servicing & Maintenance for Your Espresso Machine

For a lifetime of reliable service and top coffee, keeping your espresso machine well maintained is very important. If you need to schedule service or repair for your espresso machine in the southern California
area, please contact us at admin@cmdepotusa.com or (323)592-3303.

It is recommended that you have your machine serviced at 6 to 12-month intervals depending on your volume of coffee sales. It is also recommended that you use filtered and softened water exclusively with your espresso machine. We have a Water Guide for espresso machines that explains the reason why you should use a filtration and softening system.

How to best treat your espresso machine…

  • Flush the group before and after use.
  • Flush the steam wands on your machine.
  • Stainless steel can be cleaned with microfiber cloths and a little steam or with some diluted glass cleaner. Clean as required.
  • Learn how to backflush your machine and make sure you do it DAILY.
    • Back flushing is essential for your machine and the quality of your coffee.
  • At the end of your week, we recommend you run a water backflush, followed by a chemical backflush, and then a second water backflush.
    • During chemical backflush (1/4 teaspoon of backflush powder), watch the color of the suds exiting from the 3-way valve. When said suds are clean the chemical phase can be stopped.
    • Please note traditional lever machines do not require backflush.
  • If your machine has a heat exchanger (HX) or a dual boiler, use the hot water from your machine daily. Heat a cup or make a cup of tea, as results of not doing so can lead to significant scale deposits.
  • Replace group seals and shower screens as required. In most cases, 12-months is a common interval to do so.
    • We can be contacted for these and other parts for your machine.
  • Be vigilant for any unusual behavior of your machine and arrange for service if you see anything uncommon.
  • Avoid descaling by using water suitable for your espresso machine.
    • Descaling is a specialist job and is best avoided whenever possible in heat exchanger and dual boiler machines.

It's time to get your machine serviced…

We offer reasonable prices service for espresso machines in the Southern California area. We also can
be contacted for parts needed for your machine.

Routine Service Includes:

  • Disassembly, inspection and lubrication of group, wands, steam and hot water valves.
  • Replacement of worn components.
  • Descale (if required)
  • Electrical safety and pressure checks.
  • Repairs as required.
  • Deep cleaning of your machine.

Cost..

We can provide a first look verbal estimate when you drop off your machine. A formal estimate will be provided once the machine is inspected and the problem (if any) is identified. In general, factor 1 – 1.5 hours (descaling can add an hour or so) + parts + time allocation for any required repairs. The labor rate for our technicians is $90 per hour at our depot and $120 per hour for location servicing.  Please note that there is a $100 call out fee for a radius of 20 miles; there is an additional cost of $2 per mile after 20miles. 

Please note, by authorizing a repair, you consent and agree to our repair conditions:

  • Quotes: When a formal quote is requested, we charge an $80 non-refundable quote fee (nonrefundable, yet credited towards your service costs if you proceed).
  • Repairs Warranty: 3-month parts and labor on replaced components. This warranty does not include consumables nor wear and tear components.
  • Collection of Repairs: We will contact you via text, phone call or email to advise when your machine is ready for collection.
  • Non-Collection: Machines not collected after one calendar month will be forfeited and sold to recover our repair and storage costs.

We regret that we are unable to provide on-site service outside of the southern California area.

Warranty…

If you believe that your machine may require any warranty covered issues to serviced, it is essential that you discuss your case with us before contacting any service agent. Our warranty conditions can be found on our website. Please contact us prior to any warranty service for your machine as we cannot provide cover for unauthorized service.

Do not forget my grinder!

Grinders require regular cleaning to operate correctly. Ideally this involves removal of the burrs and a thorough cleaning. This can be done at the time of a machine service. At home, keep the grinder hopper clean and wash it in warm water and dishwashing detergent every few days. Never put a grinder hopper in a dishwasher unless you want to purchase a new one, as they are delicate. Grinder tablets can be used for “between clean” grinder cleaning. Rice of any kind is not for grinder cleaning! Whilst it is safe to vacuum to clean a grinder, compressed air is best avoided.

Espresso machines have the capability to be directly plumbed into your water line, and although not a difficult process there are a few things you need to know.

Facts About Water Pressure

The ideal pressure for espresso machines is somewhere around 2 BAR or 25 PSI. If your water line pressure is too high your machine may develop leaks. A pressure regulator is recommended for your setup to avoid possible damage. When installing a pressure regulator, it should be located between your water filter and the espresso machine. The eventual reduction in pressure is also one of the ways to indicate that your water filter cartridge needs to be replaced.

Water Quality Facts

It is imperative to know the quality of the water going into your machine before you fill it with water the first time. There are two key aspects of the water quality to consider.

  1. Filtration – Water filtration is required in order to remove the impurities from the water. Tiny particles too small for the eye to see can clog up your espresso machine. Please be aware that water filtering does not soften the water as the minerals are dissolved not removed from the water. The only way to soften water is with a specialized softening filter.
  2. Hardness – Water hardness is defined as the quality of dissolved minerals in water. High levels of minerals in your water can cause serious performance problems in your machine. The minerals can result in build-up of limescale within your machines leading to serious maintenance issues, which are not covered by the warranty. Different regions have different water hardness levels. In order to find out the hardness level of your water, you are recommended to use Water Hardness Test Strips. If the hardness is below 50PPM or 3 Grains Per Gallon, a water softener is not needed, yet the installation of one is still recommended as water hardness levels can change throughout time (it is recommended that you check your water hardness at least once every three months).


Water Softening

If a water softening filtration is installed, we strongly recommend that you regularly check the hardness in order to know when to replace the cartridge. The frequency of changing the cartridge will vary depending on the inbound water hardness and the volume used.

Be aware using distilled or deionized water should not be used with your machine. Distilled and deionized water have zero mineral content which may sound good but, in reality, it will cause the machine to malfunction as it needs a few minerals dissolved in the water to detect its presence in the boiler. Furthermore, water with no minerals will not produce good tasting coffee as those minerals help to extract the best flavor from coffee.

Reverse Osmosis (RO)

Reverse osmosis is commonly used as a softening process but if it is too effective you run the same risks of malfunction as when using distilled or deionized water. Many who use an RO filter will use a calcifier to add a touch of dissolved minerals into the water after filtration. If you have an RO system installed it is important to test the water hardness to be sure it is suitable for your machine.